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Customer Service News

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Smart Customer Service

Today, CRM is a strategic imperative for all companies, but it is no walk in the park!
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Burry Sealants Expands with Mobile Workforce App Roll-out 

Construction sealant application company Burry Sealants has seen a 20 percent expansion of its mobile workforce following the deployment of a cloud-based job management system from BigChange..
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Customer Service Mindset: 15 Key Ways to Show You Care

Exemplifying a customer service mindset is not just an asset but a necessity. Here are twelve ways in which you can demonstrate an authentic customer service mindset and lead by example..
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About CSM

Welcome to CSM The Journal Resource for Customer Service Managers Professionals. CSM is a free service which aims to help the thousands of dedicated professionals working in customer service around the world. Bring
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Customer Service Jobs

Customer Service Jobs for Customer Service Managers professionals: Find your Customer Service job here.
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Customer Service Topics

Customer Service Topics Resources for Customer Service Managers Professionals
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Customer Service Events

Customer Service, CRM, Call Center Management Events Don t miss these great events in 2015
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